What is your current patient-engagement strategy? Do you have one? Have you considered improving it for the new year? Statistics have shown that 60%-70% of your patients and prepared and ready to actively engage with you. A survey conducted by National eHealth Collaborative resulted that only 8% of providers said they have a “very clearly defined patient engagement strategy,” 84% of patients want access to full health records, and 40% of US consumers would switch doctors for access to EMR. With that being said, now is a good time to get connected with your patients by upgrading your patient-engagement strategy and meeting them where they are-on their mobile phones. Use this checklist to measure and improve your current patient-engagement strategy.
Checklist: Improving Patient-Engagement in 2016
- Engage With Your Patients Where They Are
91% of your patients own a mobile phone. This gives you an additional platform to engage with your patients. You are not just limited to the patient portal and by reaching them where they are, you are making strides to engage with your patients as customers-just as they’ve come to expect.
- Give Your Patients Access to Information
Optimizing your information for any device will keep you ahead of the customer care experience with your patients. A mobile-first strategy ensures that your patients can access their information quickly and securely from wherever they are.
- Engage Your Care Team
Involve your care team in planning your patient engagement strategy. Your leadership has to be invested in developing and implementing patient-centered strategies for care. In the end everyone will benefit and be satisfied.
- Center Technology For Your Patients
Technology should never come before your patients. However, you can leverage your patient’s existing engagement with technology as a platform for improving your patient engagement strategy. Focus on using the technology they use to maximize their engagement.
- Treat Your Patients Like Customers
This is the most important item on the checklist and should only be marked as complete if you are indeed treating your patients like customers. In order to transition into the future of patient-centered health having a culture that views patients as customers will gain you great success. Think of your patients as customers-always leave them satisfied in their healthcare experience with exceptional attention and communication.
- Get A Partner That Cares
By 2018 the way you deliver care will be completely changed and focused on patient-centered and value-based care. If you hope to be have a successful practice and satisfied customers for the long haul, then pairing yourself with a partner that cares about your culture is important. A partner that moves with the healthcare industry, ensures that your patients are treated like customers, values your customers’ experience, and offers the tools to make all that happen is important for your patient-engagement success.
See how IntuitiveRCM and Practice Success can help you improve your patient-engagement strategy and bring you long term success.