The healthcare industry is certainly different than it was twenty years ago, and even different from five years ago. Back in 2000, the Institute of Medicine had six aims for the vision of healthcare. Those aims were for healthcare to be safe, effective, patient-centered, timely, efficient, and have equitable care. We are now in 2016 and those aims are still the foundation for healthcare quality. The healthcare industry has made many changes to processes, measurements, regulations, and technology. However, the urgency and need to comply with these new changes has caused issues with the most valuable component of healthcare, the patients, and specifically the patient-provider relationship.
The overall patient-provider relationship is important and determines how patients perceive healthcare. If patients are satisfied, they will say that their healthcare experience is great. If patients are unsatisfied, they will say that their healthcare experience sucks. The patient care experience may suck for some patients, as a matter of fact, a recent survey done by Prophet and GE Healthcare Camden Group reports that 81% of consumers are unsatisfied with their healthcare experience. As a provider you do not want your patients to be on the unsatisfied side of healthcare, and you do not want them on that side due to the relationship that you have with them. Below are some items that matters to patient satisfaction that play a big role in provider success, reimbursement, and the overall patient-provider relationship:
- Privacy in the exam room
- Body position near patient
- Eye contact with the patient
- Greet the patient with a handshake
- Time spent with patient during a visit
- Verbal communication and Specific recommendations
- Less focus on technology (eyes and hands back on the patient)
The patient satisfied experience is built on the strong bond between patient and physician. This relationship should be protected at all costs by eliminating things that threaten to disrupt it and including things that will improve it. If you are not sure on what your patient-provider relationship looks like, then it may be time to reinvent that relationship. Contact Intuitive Solutions to learn more about how we can help to reinvent your customers’ experience in healthcare.